Staff
How to make an Appointment
To make an appointment, contact your Ombuds by affiliation.
Cambridge
1350 Massachusetts Ave. Suite 748
Cambridge, MA, 02138
Longwood
164 Longwood Ave. 1st Floor
Boston, MA, 02115
Adam Barak Kleinberger
Ombuds
adam_kleinberger@harvard.edu
617-495-7729
Harvard Ombuds Adam Barak Kleinberger was appointed in December 2021. Prior to arriving at Harvard, Adam served as an ombuds at Boston University and Cornell University. He is a Certified Organizational Ombuds Practitioner® (CO-OP) and follows the International Ombuds Association’s Code of Ethics and Standards of Practice.
Tyler Smith
Ombuds
tyler_smith@harvard.edu
617-495-7748
Tyler Smith brings nearly 15 years of experience in conflict management, working as a coach, mediator, facilitator, and trainer. For the past eleven years he has also served as an organizational ombuds, helping individuals, groups, and institutions strengthen their ability to navigate conflict effectively and build healthier, more collaborative environments.
Jude Heichelbech
Program Administrator
jude_heichelbech@harvard.edu
617-495-8146
Jude Heichelbech has been at Harvard for over 20 years, supporting offices and executive staff from Harvard Medical School, to Harvard Kennedy School, to Central Administration. Jude has supported the Harvard Ombuds Office since 2012. She holds a Bachelor of Fine Arts in Painting with a sculpture minor from the University of Evansville in Indiana and is also an active musician and composer.
Melissa Brodrick
Ombuds and Director
melissa_brodrick@hms.harvard.edu
617-432-4040
Melissa Brodrick serves as Ombuds and Director for Harvard Ombuds Office. In this role, she serves as an impartial and informal dispute resolution practitioner who provides confidential and informal assistance to Harvard faculty, staff, students and trainees and to appointees at the affiliated institutions.
Lisa Neale
Ombuds
lisa_neale@hms.harvard.edu
617-432-4043
Lisa Neale is an experienced ombuds and trainer with 20 years in the conflict resolution field. Prior to joining the Harvard Ombuds Office, she worked at the Anschutz Medical Campus at the University of Colorado for 19 years as the Associate Director and Ombuds. Lisa is certified in Crucial Conversations, Crucial Accountability, The DiSC Personality Profile and has recently become a practitioner in Restorative Justice.
Howard Gadlin
Consulting Ombuds
howard_gadlin@hms.harvard.edu
617-432-4041
Howard Gadlin retired after serving for twenty years as Ombudsman and Director of the Center for Cooperative Resolution at the National Institutes of Health.
Robin Cheung
Program Administrator
robin_cheung@hms.harvard.edu
617-432-4041
With more than fifteen years of working in higher education administration, Robin remains committed to offering the highest levels of service and support for students, faculty and staff. Prior to working in higher education, Robin worked in both the non-profit and private sectors and in municipal government.